We offer a 7-Day Hassle-Free Replacement Policy on all electronics accessories and smartwatches.

If you receive a product with physical transit damage, missing box contents, or technical defect, we provide a 100% free doorstep replacement.

To initiate a replacement, submit a request through the Veloraa Replacement Form with your Order ID and phone number.

Once approved, our courier partner will arrange a doorstep reverse pickup and deliver your brand new replacement unit within 3 to 5 business days.

Veloraa follows a replacement-first policy. If a replacement cannot resolve the defect, a refund will be processed to your original payment method.